The ability to use processes for the basic functionality of your business tells the tale of whether your business is a smooth running machine or if it’s an only half drafted
Rube Goldberg mechanism that changes with each day. The difference between the two is the ability for the system owner to focus on what is actually occurring repeatedly in the business in order for the business to create revenue. The good news is that you already do this to some extent when you get up in the morning.
Most people get up, attend to personal hygiene, eat, drink and then move to the first item on their to-do list for the day. At the end of the day, they come home, eat, recreate a bit, personal hygiene to prepare for bed and then bedtime. The getting up process and retiring process that are used here personally could be compared to the process that you use to bring a customer on board and the process that you use to let a customer go.
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