Archives for November 2011

Create Your Own Groupon – Part 2

Don’t cut your own throat.

Sometimes it’s ok to give an incredible deal as long as you know it will bring you more business not take money out of your pocket. This is especially true if you are a small business. You can do many things as a small business to expand your business that doesn’t cause you to lose money as in the case of our example bakery.

Have everyone who responds register for an awesome give-away.

When running the special, offer an even bigger ridiculous special for one lucky person. Have everyone who is getting the first special register for the 2nd one. On the registration, collect name, email and phone number. The name and email you can use to communicate with the customer later and the phone number is to notify the winner.

Use the media to your advantage!

While you’re having the special, take a moment out to have the media interview you on TV. Create press releases for your business. Do an exclusive interview on the radio. Make sure you record both interviews to place on your website and then you can include an “As Seen On” badge for your website.

How to create your own?

Perhaps you’re a little leary of partnering with Groupon for your business expansion but you do still want to do something? The good news is that you can. Hold a one day sale. You can do it online or in your business. Create 1,000 flyers with your incredible offer. Hire someone to place the flyers on doors within a certain radius of your business. Then follow the rest of the tips outlined in this article. This way you control your exposure and you can start small.

Use your small size to your advantage.

Small businesses are great because you can change direction on a dime! You don’t need to wait for some board of directors to approve your decision once you have come up with a great idea. You can execute it as soon as you want. You could do a one day sale every month. Consider partnering with a nearby school and offer them a portion of the profits of the sales from your one day sale. If the first one works out well and you still want to expand your reach, do another sale and hand out more flyers or include another school. You could also include another business for instance, if you’re a pizzeria and you’re having a sale, you could offer a free skate session from the roller rink down the street. Get creative, make some money and have fun!

What are some of the sales or Groupons that you have done in the past that have worked well? Let’s hear about it! Leave your comment below.

Create Your Own Groupon – Part 1

By SoftwareGirl

Using Groupon can be very exciting for a business. Sometimes it can be too exciting. Take for example this bakery in the UK who says they lost $19,500.00 due to having to pay for supplemental labor during the Groupon special. The bakery owner underestimated how popular the special would be and 8,500 people signed up for the offer. What was the offer? 12 cupcakes for $10 which were normally priced at $40. She lost between $2.90 and $4.70 on each dozen.

What can be learned from this? The bakery owner’s goal was more business. Obviously Groupon upheld their end of the deal there. It sounds like in this case, too much of a good thing was…well, too much!

Limit Your Exposure

Groupon does allow you to limit your offer so if you know you’re not willing to bring in extra staff and train them for the rush that Groupon will create, limit the offer to the first X number of orders. The trick is managing the mind tricks that will inevitably come when the rush is over and you tell yourself, “Gee, I bet we could’ve done 50 more orders”.

Know What Your Normal Staff Can Handle

The worst thing that could happen is that your staff is stressed during the offer and they walk out on you leaving you with an enormous amount of offers that you cannot fill. Look at your current production. Are you able to handle any more orders without bringing in help? Ask your team for their input. If they don’t think they can handle and extra 2500 orders or whatever your limiter is, then there’s your answer.

Bring in Extra Help and Train Them

Have a meeting with your team based on the questions you asked them about the temporary increase in production. You did ask them, right? Our example bakery was only used to making 100 cupcakes a month. Let your team know that their jobs are secure and that you are bringing in extra help for the Groupon offer only and you’ll be letting the temporary help go after the offer expires. Also let your team know that you’ll be treating them to something special after the offer expires as a thank you for their assistance during the busy time.

Give a coupon or book of coupons for repeat business.

With each Groupon offer that you fulfill, include a coupon or book of coupons for special offers that you will be having on your own over the course of the next year. This will cost you very little and the payoff can be huge! Get creative with the offers such as buy one get one, refer a friend and get half off, buy 2 get 3rd free and so on. By extending the specials over the course of the year, there are many ways for that customer to return to you. Most customers will only take you up on one or two coupons through the course of the year.

Check back for more ideas in the second part of this article which will appear in a few days.

Add an HTML Signature to WebMail

By SoftwareGirl

Have you ever wanted to add a nice HTML signature to your webmail? Most webmail clients do not allow the display of HTML without a VPS or dedicated server hosting account. There is one webmail client which will allow this feature. The webmail client that allows you to set up an HTML signature is called RoundCube. Basically, inside the signature setup area there is a check box that when checked will allow for this functionality. I have created this video to show you exactly what to do:

httpv://youtu.be/5sc6ObIR0zQ

The code that I refer to in the video is:

Your name goes here Your position goes here Your Company Name Your Tag Line <a href=”mailto:yourname@yourdomainname.com”>yourname@yourdomainname.com</a> Your phone number goes here
<img src=”Your Logo Location” alt=”” />

You will want to change all the highlighted areas to the appropriate settings for your environment prior to placing in the signature area. If you need to host your image or logo outside of your normal hosting environment, you can set up a free account with Image Shack. I’ve used them in the past and they are a great resource.

Turning Billboard Websites into Profit Centers

By SoftwareGirl

Ten years ago all you needed to drive more business to your door step was just to create your webpage. These webpages of yesteryear consisted of your business name, address, phone numbers and your hours of operation. They were like billboards on the internet information highway. Like billboards though, you didn’t know if your website was displayed unless you physically looked at it. You weren’t sure who else saw it or if there was an interest in your products and services until someday in the future the customer happened to mention that they saw your billboard website during a transaction with you. Was the billboard a good investment in terms of advertising dollars? Exactly how much business could you attribute to someone seeing your website? If your business actually was the “last chance” gas station, maybe you would know that the website actually drove traffic literally to your door, otherwise, you were likely clueless. Do you have the proper tools on your website today to establish a relationship with someone who sees it? Get ready to do your inventory!

Today business websites are buzzing hubs of activity and can drive and conduct business independently of any human interaction. So what exactly do you need and why?

You will want to begin building a database of potential and current customers. The database will reside in an autoresponder program and the people whose information is contained in the database will need to have opted in to your database so that you can communicate with them and remain in compliance with anti-spam federal laws. There are many different autoresponder programs that you can use.

The people will enter in their own information into your database by way of your optin page which is connected to your autoresponder. Once they have agreed to receive communication from you, you can send them newsletters and advance notification of any sales that you might be having in the near future.

Having an online store is another way that customers can interact with your business. You have specialized knowledge and information that you customers are interested in and you can help them to solve problems with your specialized information. You can hold special online classes and notify your customers of the special classes via your autoresponder. If you direct them to a special page about the class, you can also have them register and pay for the class on the same page. You can arrange for payment via your merchant account or via PayPal.

The beauty of all of this comes in the next arena which is the online store. I love this part because this is where the the machines begin to work for the humans! Once you have created some products of your own or acquire the rights to sell other people’s products, you can create your own online store where your customers can shop anytime of the day or night.

To recap, you’ll need the following items to upgrade your website:

Autoresponder (contains your database)
Merchant account
Online store

If you need assistance with any of these, an Action Strategy Session would definitely benefit you! Secure your spot at http://tungle.me/joanpounds so that we can have a conversation to take your website to the next level!